My Store is built on the principle of responsible service, which extends to our shipping practices. This policy outlines our guarantee to deliver your Australian beverages securely, on time, and in strict compliance with all national and state laws.
Guaranteed Adult Delivery (18+ ID Required)
Our core shipping principle is the Mandatory Adult Signature and Photo ID Verification upon delivery. This is a legal requirement. No package will be delivered without proof of age. This commitment is part of our licence and our social responsibility.
(Shipping cost is €5.99 per order, with free shipping on orders over €35. Order processing time is 1-3 business days. Estimated delivery time is 3-5 business days post-dispatch.)
Expedited Processing and Inventory Assurance
We process orders within 1-3 business days. This period includes a dual-check inventory system to ensure stock accuracy before packaging, preventing out-of-stock issues that could delay your shipment. We aim for all confirmed orders to be dispatched quickly to adhere to the short shipping window.
Delivery Time: The 3-5 Day Target
Our delivery target is 3-5 business days from dispatch. This target is highly achievable for intra-state and eastern-state deliveries. However, due to external factors like seasonal logistics pressures (e.g., major holidays) or unexpected courier delays, this timeframe may sometimes be extended. We recommend placing time-sensitive orders well in advance.
Packaging: Climate and Shock Protection
All our alcoholic products are shipped in Specialty Cold Chain Prep Packaging (not refrigerated, but insulated) to minimize thermal shock during transit, particularly during Australian summer months. Combined with our high-density bottle cushioning, this ensures that the quality of your delicate wine or craft beer is preserved from our warehouse to your door.
Flat Rate vs. Free Shipping
The €5.99 flat shipping rate is provided as a subsidized service, acknowledging the high cost of compliant alcohol shipping. We happily cover the entire shipping and handling cost for orders over €35, offering this as a loyalty benefit. Note that this free shipping applies to standard service only.
Tracking and Proactive Communication
Upon dispatch, customers receive a comprehensive tracking link. We employ a proactive communication system: if tracking indicates a potential delay of more than 48 hours beyond the expected delivery window, our customer support team will attempt to contact the customer with an update.
Policy on Shipping Documentation
All parcels are shipped with legally compliant documentation. For example, if shipping from one state to another, the package and accompanying manifest accurately detail the contents for state-based liquor reporting requirements. This thorough documentation ensures that all logistics partners comply with Australian Customs and Border Force regulations regarding the transport of taxable goods.